![]() ![]() How will they know it’s from me? Can I send a card? - Every gift you send includes a greeting card with your personal message. At our discretion, we may wrap fragile items in bubble wrap to protect them from breaking. All items in the gift box are carefully packaged for a beautiful presentation of your gift. Glad you asked! You can preview our unboxing experience here. What will my gift look like? I won’t be there to see them open it. Only one discount code can be entered for an order. Unless otherwise specified, Knack discount codes are for one-time use and are valid only through their expiration date (if applicable). Knack reserves the right to cancel or amend special promotions at any time. Knack reserves the right to limit purchase quantities to customers and employees. Promotional discounts cannot be applied to previous purchases. Promotional discounts are not valid on purchases for gift cards or e-gift cards, applicable taxes, or shipping and handling charges. In the event that the total selling price of the purchase is less than the Knack discount code amount, only the purchase price will apply to the discount and no cash back is ever provided in exchange for any discount codes. Competitor’s discount codes shall not be honored by Knack. Knack discount codes and their face value cannot be exchanged for cash or gift cards. If you have trouble with using a discount code at checkout, please contact us at The following guidelines apply: 1. We occasionally offer discount codes to our customers for special promotions and random acts of gifting. Please email or see if your question is covered in our FAQ section below. We're not responsible for carrier delays, or lost or stolen items.If you have questions about shipping, just contact us and we'll let you know how we can help. We do our very best to make sure your shipment delivers on time but once it leaves our warehouse, the care of your package is in the hands of our shipping carrier. In the event of bad weather, natural disasters, and other uncontrollable events that may affect FedEx shipping services, your shipment may be delayed. Customer is responsible for full shipping rate for expedited options. You will not be refunded the express rate if you choose a FedEx express shipping method and enter a PO Box as the delivery address.If you are sending a gift to Alaska or Hawaii, you will be prompted to select shipping from available options at checkout. If you choose to enter a PO Box for an express shipment, FedEx will convert the order to Standard Ground shipping, engage with Smart Post to deliver to a PO Box, and this can add up to 2 weeks to transit time. FedEx express shipping including Overnight, 2Day and 3Day Saver will not deliver to a PO Box. Express orders placed on Saturday or Sunday will ship on the next business day. Orders placed after 12:00 pm noon ET will ship the next business day. Noon ET Monday through Friday to process the same day. If you require immediate express shipping, orders must be placed by 12:00 pm Methods and rates will vary based on the shipping destination you will be able to view them at checkout. If you need to upgrade to rush shipping for last-minute thrills, we offer express shipping via FedEx. We don't ship to APO, FPO, or DPO addresses.For corporate orders we are able to ship worldwide-please contact our concierge team for assistance at 20.For bulk orders, please contact our concierge team at or 20. FedEx Standard Ground will deliver to a PO Box by engaging with Smart Post, but this can add up 2 weeks to transit time. We strongly recommend that you use a street address for delivery. We currently only ship to addresses within the United States from our website. For Standard Shipping we use FedEx Standard Ground. Large orders over 25 gifts are subject to additional fulfillment time. ![]() ![]() Please allow 3 business days processing time for regular orders. We process and ship orders Monday - Friday (excluding holidays). ![]()
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